If you are a customer in the European Economic Area (EEA), you have 14 calendar days to cancel your order if you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.
For hygiene reasons, earrings are non-refundable.
If you receive faulty goods, you may have a right to return these goods and to ask us to repair or replace them or to receive a refund.
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our contact page.
How to Return Your Items
a. Re-pack your item(s) in the original packaging, or in a secure package with labels and tags still attached.
b. Address your package to the address you will be sent when you contact us.
c. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
How Long Will My Refund Take to Be Processed?
If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will refund you within 14 days from the day we receive your items.
If you are an EEA customer and you have returned faulty items and asked for a refund, we will process your refund within 14 days of the date we agree that you are entitled to a refund.
For other non-EEA customers, it may take up to 21 days for your refund to be processed after you have returned your item.
Faulty products returned by you will be refunded in full, including a refund for the reasonable postal delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will refund you the price paid for your order, however we may make deductions from your refund for damage or wear and tear to items where you have used (or excessively handled) them and this results in the value of the items being diminished and we will not be required to refund you any costs you incur returning your order to us after exercising your right to cancel.
In the event that we do not receive your rejected or returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service. We reserve the right to refuse a refund if we do not receive your rejected or returned goods.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Can I Have an Exchange Instead of a Refund?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.